Capella Taipei, the first property of Capella Hotels & Resorts in Taiwan, has announced the introduction of Aiello’s AI technology within its premises. The hotel’s 86 rooms and suites feature the Aiello Voice Assistant (AVA), allowing guests to access 24/7 concierge services through voice commands for a personalized experience.
The collaboration between Capella Taipei and Aiello reflects a focus on integrating advanced technology into luxury hospitality settings to enhance guest experiences. The AI technology also integrates with the hotel’s management systems to automate guest requests and optimize operations.
Aiello has also launched Aiello GuestWeb, a digital concierge service supporting 58 languages, to reduce customer service calls and increase service orders revenue. The company’s CEO, Vic Shen, highlights the tailored AI-driven data solutions for hotels to provide precise insights into guest behavior, boost revenue growth, and enhance overall guest experiences.
Capella Taipei’s General Manager, Dennis Laubenstein, praises Aiello’s multilingual capabilities and round-the-clock service for aligning with the hotel’s core values. With Aiello’s technology in place, the hotel aims to provide unparalleled service and unforgettable moments for guests while setting a precedent for future upscale hotel initiatives with AI-driven guest interactions.
Aiello’s broader strategy is to expand globally and continue advancing intelligent hospitality solutions, contributing to a more efficient and competitive future in the hospitality industry. The integration of AI technology at Capella Taipei sets a new standard for luxury hospitality experiences, emphasizing the importance of innovation and personalized guest services in the industry.
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